Celebrating Our Pharmacists Today and Every Day!

Emily Torgerson  •   October 29, 2020

We couldn’t close out October without recognizing American Pharmacists Month, as well as our incredible on-staff pharmacists who strive daily to improve our members’ bottom line and our participants’ continued good health and well-being. Whether you work with them regularly or are hearing their names for the first time, keep scrolling to learn more about our pharmacists both personally and professionally!

Wayne Salverda, R.Ph.: Senior Director of Clinical Services

With the Cooperative since 2009, Wayne is our go-to encyclopedia for anything health care-related. Wayne works with members every step of the way to develop, evaluate and monitor their benefit plans, while keeping their best interests at heart.

Jocelyn Kerl, PharmD., BCPS: Clinical Services Manager

Jocelyn is an expert resource to both members and staff, having begun her pharmacy career in 2006. She is passionate about health care and uses her extensive knowledge to maximize each member’s plan design to work in their best interest.

Erica Guetzlaff, PharmD.: Clinical Services Manager

Coming to us with over 10 years of pharmaceutical experience, Erica shows our members what can be achieved through the right educational initiatives and formulary structure. Erica enjoys making the process more seamless for members and identifying ways they can save money while maintaining the highest level of evidence-based care.

I recently chatted with the clinical team to pick their brain on what they’ve been up to the last few months and gain more insight into their roles within the Cooperative.

Have you picked up a new hobby during the stay-at-home order?

Wayne: I am plenty busy already with work and existing hobbies. Gardening, harvesting, prepping, and storing the bounty that was grown has kept me busy — my freezers and cellar are full!

Jocelyn: Cooking at home more and trying to inspire my boyfriend to eat healthier!

Erica: Helping my kids with virtual schooling. We’ve kept busy by taking lots of walks; I think our dogs are sick of it!

What television series have you binged lately?

Wayne: If something isn’t on Netflix, I’m probably not going to watch it. My current favorites include Star Trek, Forensic Files, Ancient Aliens, and various documentaries.

Jocelyn: The Vow on HBO.

Erica: I just started Man with a Plan, a nice, light sitcom with Matt LeBlanc as one of the main characters. It brings me back to my Friends days.

What is one emerging health care or pharmaceutical trend you think we will see in 2021?

Wayne: Due to the COVID-19 pandemic, business practices across the board are being modified. In health care, this has resulted in a telemedicine boom. It has also been favorable for 90 days’ supply channels (Mail Service, Maintenance Choice, Retail 90). These will likely continue to grow in the current environment.

Jocelyn: I suspect telehealth services will certainly continue to expand and replace in-person visits in some cases. I’m also hopeful we will see increases in vaccines. I’ve had several member groups update the type of vaccines they cover under their pharmacy benefit or add coverage of vaccines under the pharmacy benefit for the first time in preparation for the 2020-2021 influenza season.

Erica: I think we’ll continue to see telehealth increase and become a permanent care delivery option. I also think mental health care services will continue to increase.

What is the best part about being a pharmacist?

Wayne: The individual impact one can have on patients, outcomes, and cost-effective health care.

Jocelyn: I enjoy being able to use my education and training to help friends, family, member groups, and their employees navigate the world of pharmacy. Unfortunately, in today’s health care landscape, you often must be your own advocate. I hope to help patients understand their benefits and advocate for themselves when needed.

Erica: I love helping and encouraging people. It fills me up.

What is one thing you appreciate more in life after going through the year 2020?

Wayne: The present. Tomorrow is not promised. Each and every day is a gift.

Jocelyn: Walks after dinner.

Erica: I appreciate working in an office more — I miss it!

What is your favorite part about working for National CooperativeRx?

Wayne: The ability to create and innovate programs, services, and best practices on behalf of our member groups and to see others in the industry adopt or try to emulate these.

Jocelyn: What I enjoy most about working at the Cooperative is the people I’ve met along the way. Through the work we do I’ve had the opportunity to build relationships with our members and partners along with my coworkers. Working for a small company often makes these relationships feel like family connections.

Erica: I love that, because we are not-for-profit, we can put members first and there is no competing financial interest to doing the right thing. I wouldn’t work anywhere I felt I couldn’t do the right thing clinically for a member.

We are grateful to have Wayne, Jocelyn, and Erica at our fingertips to help our members and participants navigate the complex pharmacy benefit world. October is American Pharmacists Month so go thank your local pharmacist today!